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Resolute’s approach to claims management is holistic. This practically means that the company’s specialized partners supervise all steps that may be required until the process is completed
moreUtilizing many years of experience and know-how in the insurance and financial sector, Resolute also provides consulting services to corporate clients
moreHas a workforce of experienced market executives with expertise and deep knowledge of the subject. Evaluates each case directly and submits a proposal on how to handle it without wasting time through time consuming procedures. Uses state-of-the-art technology that allows both clients and insureds immediate and continuous access to their case.
Upon completion of the file study, Resolute communicates with the parties concerned, with a view to prompt, effective and fair resolution of the matter.
If a dispute is not resolved through an out-of-court settlement and if the parties so wish, Resolute has the possibility to support its clients in attempting to reach an agreement through legal mediation.
If a case is not resolved in any of the above ways and takes the legal course, Resolute supervises all stages of the procedure and continuously informs the parties concerned at every stage and at every progress made, until its final outcome.
Very often, companies that need to respond to an increasingly competitive environment need the support of a trusted, independent consultant on matters of strategic importance.
Resolute undertakes on behalf of its clients, the research on specialized issues of the insurance market, such as cyber risk, bad practices and fraud risk, staff mapping and evaluation etc.
“The partnership that started in 2019 between INTERAMERICAN and Resolute for legal protection cover in the field of claims management is based on the two companies’ common understanding of effective mediation, which enhances the trust relationship between the parties concerned and satisfy not only the client but also the affiliated companies as part of their mission. We are pleased to see that we are on a good path of cooperation in reaching the common goal, thanks to modern management practices.”
Yiannis Kantoros
CEO
INTERAMERICAN Group
“Syneteristiki Insurance puts service excellence and satisfaction of the insured at the heart of its strategy. Our decision to partner with Resolute in the field of Legal Protection claims management serves precisely this strategy, as through this partnership we expect and strive to provide our clients with highly specialized services as well as prompt and effective resolution of their issues. Resolute has experience and knowledge of our market as well as state-of-the-art technology, essential for our fruitful partnership that is already around for months!”
Dimitrios Zorbas
CEO
Syneteristiki Insurance
“I am very pleased about the partnership we have started with Resolute, a company that has in its DNA the know-how and the use of modern technologies in Legal Protection claims management.Eurolife ERB and Resolute share a common goal: to be on the side of the customer, whenever they need us, ready to respond reliably to any request. ”
Sotiris Matsioulas
Eurolife ERB Deputy General Manager of Operations & Services
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Copyright RESOLUTE 2020
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