Holistic approach in claims management

Resolute’s approach to claims management is holistic. This practically means that the company’s specialized partners supervise all steps that may be required until the process is completed

Consulting services

Utilizing many years of experience and know-how in the insurance and financial sector, Resolute also provides consulting services to corporate clients

Study and evaluation of the case file
Out of Court Settlement
Strategic Consulting
Market studies / analysis

Has a workforce of experienced market executives with expertise and deep knowledge of the subject.  Evaluates each case directly and submits a proposal on how to handle it without wasting time through time consuming procedures. Uses state-of-the-art technology that allows both clients and insureds immediate and continuous access to their case.

Upon completion of the file study, Resolute communicates with the parties concerned, with a view to prompt, effective and fair resolution of the matter.

If a dispute is not resolved through an out-of-court settlement and if the parties so wish, Resolute has the possibility to support its clients in attempting to reach an agreement through legal mediation.

If a case is not resolved in any of the above ways and takes the legal course, Resolute supervises all stages of the procedure and continuously informs the parties concerned at every stage and at every progress made, until its final outcome.

Very often, companies that need to respond to an increasingly competitive environment need the support of a trusted, independent consultant on matters of strategic importance.

Resolute undertakes on behalf of its clients, the research on specialized issues of the insurance market, such as cyber risk, bad practices and fraud risk, staff mapping and evaluation etc.


Release of productive resources

Through assigning insurance claims management to Resolute, clients reduce their operating costs and release resources in order to direct them into increasing business performance, openness and ultimately their company growth.

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Sales increase

The speed, flexibility and efficiency of the company in dealing with their cases ensures the satisfaction of the insured, thus contributing to the sales increase of the companies that work with Resolute.

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Resolute continually invests in training its executives and partners in order to effectively manage and provide immediate customer satisfaction. 

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Avoiding hassles and unnecessary expenses

By managing their case with Resolute, the insured reach the best outcome while avoiding the unpleasant personal involvement that is a waste of  their valuable time and income.


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Negotiation power

Throughout the out-of-court settlement of their case, the insured retain control of their actions and bargaining power, as long as nothing is decided without their own assent.

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Access to high-tech services

Through the use of state-of-the-art technology, the clients of Resolut have instant, easy and reliable access to their case.

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Speed and Reliability

Using state-of-the-art technology, Resolute provides the companies that works with as well as their clients, the ability to instantly and easily track their cases through innovative, digitized tools that guarantee fast and efficient access.

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“The partnership that started in 2019 between INTERAMERICAN and Resolute for legal protection cover in the field of claims management is based on the two companies’ common understanding of effective mediation, which enhances the trust relationship between the parties concerned and satisfy not only the client but also the affiliated companies as part of their mission. We are pleased to see that we are on a good path of cooperation in reaching the common goal, thanks to modern management practices.”

Yiannis Kantoros

Resolute Group Customer

“Syneteristiki Insurance puts service excellence and satisfaction of the insured at the heart of its strategy. Our decision to partner with Resolute in the field of Legal Protection claims management serves precisely this strategy, as through this partnership we expect and strive to provide our clients with highly specialized services as well as prompt and effective resolution of their issues. Resolute has experience and knowledge of our market as well as state-of-the-art technology, essential for our fruitful partnership that is already around for months!”

Dimitrios Zorbas

Syneteristiki Insurance

Resolute Group Customer

“I am very pleased about the partnership we have started with Resolute, a company that has in its DNA the know-how and the use of modern technologies in Legal Protection claims management.Eurolife ERB and Resolute share a common goal: to be on the side of the customer, whenever they need us, ready to respond reliably to any request. ”

Sotiris Matsioulas
Eurolife ERB Deputy General Manager of Operations & Services

Resolute Group Customer
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