Claims Management

Resolute specializes in the management of insurance claims in all sectors such as:

  • Liability
  • Property
  • Motor
  • Transportation
  • Legal protection
  • Claims Recoveries

Each case assigned to Resolute is treated with a specific, integrated approach and management. Always aiming at choosing the best solution through a consistent, codified process, the stages include studying the relevant file, collecting documents, communicating with stakeholders, trying to reach the best out-of-court settlement – but also, if necessary, the monitoring of judicial process.

In particular, regarding claims recoveries, which is a time consuming process for insurance companies, the assignment to Resolute ensures immediate results, reduction of loss rates and protection of the relationship between the insurance companies and their clients.

SERVICES

Study and evaluation of the case file

Has a workforce of experienced market executives with expertise and deep knowledge of the subject.  Evaluates each case directly and submits a proposal on how to handle it without wasting time through time consuming procedures. Uses state-of-the-art technology that allows both clients and insureds immediate and continuous access to their case.

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SERVICES

Out of Court Settlement

Upon completion of the file study, Resolute communicates with the parties concerned, with a view to prompt, effective and fair resolution of the matter.

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SERVICES

Mediation

If a dispute is not resolved through an out-of-court settlement and if the parties so wish, Resolute has the possibility to support its clients in attempting to reach an agreement through legal mediation.

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SERVICES

Litigation

If a case is not resolved in any of the above ways and takes the legal course, Resolute supervises all stages of the procedure and continuously informs the parties concerned at every stage and at every progress made, until its final outcome.

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